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When initiating a Remote Desktop connection to devices with some older GPU drivers, you may receive a black screen.
Any version of Windows may encounter this issue when initiating a Remote Desktop connection to a Windows 10, version 1903 device which is running an affected display driver, including the drivers for the Intel 4 series chipset integrated GPU (i GPU).
The Windows Update is available for any user who manually selects “Check for updates” via Windows Update on a device that does not have a safeguard hold for issues already detected.
Check the server name or IP address, and then try again.
We closely monitor update feedback to allow us to prioritize those devices likely to have a good update experience and quickly put safeguards on other devices while we address known issues.
Windows 10 Home and Pro edition users will have the ability to pause the update for up to 35 days so they can choose a convenient time.
Unless you've been instructed to do so by our technical support team (e.g.
Find information on known issues and the status of the rollout for Windows 10, version 1903 and Windows Server, version 1903. Press CTRL F (or Command F if you are using a Mac) and enter your search term(s).
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Based on the large number of devices running the April 2018 Update, that will reach the end of 18 months of service on November 12, 2019, we are starting the update process now for Home and Pro editions to help ensure adequate time for a smooth update process.